Privacy policy.
At Innovate Heat, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or get in touch with us through our online forms.
1. Who We Are
Innovate Heat provides sustainable heating and cooling solutions for commercial buildings across London and the UK.
Website: www.innovateheat.co.uk
Email: info@innovateheat.co.uk
2. Information We Collect
We collect and process the following types of personal data:
a) Information You Provide to Us
When you complete a contact or enquiry form on our website, we may collect:
First name
Last name
Email address
Phone number
This information allows us to respond to your enquiry effectively.
b) Automatically Collected Data
We use Google Analytics to gather information about how visitors use our website. This includes:
Your IP address (anonymised)
Browser type and version
Device type and operating system
Pages visited, time spent on site, and referral sources
This helps us understand user behaviour and improve our website performance.
3. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse website traffic and remember your preferences.
When you visit our website, you will see a cookie consent banner that allows you to accept or manage your preferences.
You can disable cookies in your browser settings at any time, though this may affect certain website features.
4. How We Use Your Data
We use your personal information for the following purposes:
To respond to enquiries and provide requested information
To improve website functionality and user experience
To analyse visitor behaviour through Google Analytics
To comply with legal obligations
We do not sell, rent, or share your data with third parties for marketing purposes.
5. Legal Basis for Processing
We process personal data under the following legal bases:
Consent: When you submit your details via our contact form
Legitimate interest: To analyse and improve our website performance
Legal obligation: When required to comply with applicable laws
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law.
If you contact us, your details may be retained for up to 12 months after the completion of your enquiry unless you request deletion sooner.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to or restrict data processing
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise these rights, please contact us at info@innovateheat.co.uk.
8. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
9. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of these external sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
info@innovateheat.co.uk
Registered Address: 13 Rosalind Drive, Maidstone, M14 2FN
Office: Level 39, One Canada Square, Canary Wharf, London, E14 5AB